When support replies
WhatsApp messages are monitored during staffed hours in Belize. If you write after hours, your message stays in the queue until support reopens.
This is not an emergency service. If anyone is in immediate danger, contact the appropriate local emergency service.
Lost SIM, old number, or login code
Message support while signed out. An AgriCentra agent must check you in person before a restricted account-recovery process can begin.
Never send your one-time code, wallet PIN, full ID image, or bank password in a support message.
Account or data request
Ask support to access or correct your information, close your account, or request deletion. We may need to verify that the request is really yours.
Some order, safety, or audit records may need to be kept or de-identified instead of deleted immediately. Support will explain what applies to your request.
Problem with a listing or order
Keep the listing link or AC-XXXX order reference. Save messages, receipts, and photos. Do not edit or crop evidence before support reviews it.
If you have not paid, pause the deal. If you already paid, contact your wallet provider or bank promptly as well as AgriCentra.
What AgriCentra can do
- Preserve the AgriCentra record and review submitted evidence.
- Contact both sides, pause content, or suspend an account after human review.
- Direct suspected crime to the proper authority.
- AgriCentra does not hold money and cannot promise a refund, chargeback, recovery, escrow protection, payment, delivery, or that either party will perform.